Home > How to Fix the iOS Device Detection Problem

How to Fix the iOS Device Detection Problem

Generally speaking, Syncios detects your Apple device automatically when your iPhone/iPod/iPod touch is connected to the computer. But if your device is not detected normally, what should you do?

First of all, please make sure your are running our latest Syncios Manager. If it is, please connect your device to computer, go to the front large button and power button, hold until the apple symbol comes on the screen, release the buttons and allow to boot up. Syncios should now see the device and read the ipad.

What to do if it still failed? Don't worry, here we show you the solution to fix the problem manually.

Occassion 1: Prompt you to check whether iTunes related services are turned on or not

Step One: Input "services.msc" and Press Enter to Open the File

Running Windows 7, please click start and input services.msc to the search box, then press enter to open the file.

Step Two: Double Click "Apple Mobile Device" and "Bonjour Service"

Syncios iPod Transfer

Step Three: Set Startup type as Automatic and Click Start

Syncios iPod Transfer

Occassion 2: Prompt you that loading iTunes support library failed

Please make sure that you have installed iTunes on your computer. If not, please download iTunes through http://www.apple.com/itunes/download/; If you have already installed iTunes and still get the message while starting Syncios, it is probably that your iTunes is not installed completely. Please follow the steps below to fix this problem:

1. Open iTunes and check if your device can be detected by iTunes.

2. Uninstall iTunes completely, then reinstall.

How to uninstall iTunes completely on your computer:

Open Control Panel > Uninstall a program > Uninstall all files with Apple Inc.

Note: some users may have 5 Apple Inc files, some may have 7 Apple Inc files. Just uninstall all of them.

Uninstall iTunes

Occassion 3: Prompt you the message stating "Please install iTunes" after upgrading iTunes to 12.2.

iTunes 12.2 was released on June 12, 2015. If you're running Syncios version 4.2.1 or earlier, when you launch it, it would prompt you to install iTunes.

Syncios have improved a lot to support the much newer iOS 9 and iTunes 12.3. Please simply upgrade the Syncios to the newest version, this may solve your problem.

Here is how:

1. Click Settings ButtonButton button on the upper right corner, and choose Check for update option.

2. You will receive the release notes prompt. Simply check on Install update button, downloading newest version will start automatically.

check for syncios update syncios release notes

Occassion 4: Prompt you the message "Analyze is unsuccessful" error.

If you encounter the "Analyze is unsuccessful" error, you can check the following settings.

1. Unlock the device If there is Screen Lock password.

2. Make sure that you installed the latest version of iTunes, you can reinstall it then try again. If there is any fault in iTunes it will impact the success rate of device analysis.

3. If your iTunes backup files have been encrypted, remove the password on the iTunes backup file.

4. For iOS devices, please tap "trust" on your device to authorize this PC.

trust this computer

Occassion 5: Still failed?

If you still failed to detect your iOS device, please go here to verify that Apple Mobile Device USB Driver is installed.

Occassion 6: Syncios fails to detect my device on Mac.

The following reasons may lead to this case:

  • There’s something wrong with the USB cable or USB port.
  • Do not authorize this computer for your device.
  • The latest version of the product is not installed
  • Third-party security software.

To fix the problem, please follow tips as below:

  • Check your USB connection - in particular, check the socket for dust and residue, disconnect and reconnect the USB cable, try an alternative USB port or cable.
  • Please tab the Trust button on your iOS device to authorize this computer when you connect it to your Mac.
  • Restart your Mac.
  • Choose Check for update option to download the newest version on your Mac.
  • If you have any security software installed, this could be causing a problem between iTunes and your Mac. Follow this Apple Support document to resolve the problem: Resolve issues between iTunes and Security Software.

More Information:

1. How to fix the "Entry Point Not Found" Error?

2. Device still can't be detected successfully after trying the solutions listed above? Please contact us at support@syncios.com for help.