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Syncios Manager how-tos, FAQs and Troubleshooting

1How to display iOS device information?

With your iOS device(iPod/iPhone/iPad) connected, the media files would be imported into the iOS manager. Click Welcome to Use> Device Info on the left panel and the main window would display the device information. Syncios allows a user to execute multiple devices simultaneously.

2 Do I need to install iTunes or what version is required?

Yes, you need to install iTunes for running this Syncios software correctly. But you do not have to run iTunes. Check the following required versions:

3What kind of device does Syncios support?

Syncios Software supports all iPod, iPad and iPhone models including: iPod touch; iPhone; iPhone 3G/ 3GS;iPhone SE, iPhone 6s/6s plus ,iPhone 5S, iPhone 5C; iPhone 6; iPhone 6 plus; iPhone 7; iPhone 7 Plus; iPad; iPad 2; the new iPad; iPad Mini; iPad 4, iPad Air, iPad Pro.

4Does Syncios support Android device?

Yes, Syncios supports both Android and iOS devices since Syncios 5.0 version. You can download and install the latest version to have a try.

5Is Syncios completely free?

Syncios have both Free and Ultimate Version, you can go here to learn differences.

6 Can I get free updates?

Yes. All updates are free.
You will get update remind message when there is a new version available.
You can visit our website http://www.syncios.com and click Download button to download and install the latest version.

7Does Syncios support jailbroken iOS devices?

Yes. Syncios supports jailbroken iOS devices.

8Do I need to install iBooks to transfer PDF or ePub?

Yes, you need to install iBooks to transfer PDF or ePub.

9Do you provide free technical support?

Yes, we provide free technical support for our customers. For customer service, general inquiry, and any questions or comments, please feel free to contact us at support@syncios.com.

10What to do if Syncios says to "turn off iCloud"?

Syncios Software supports all iPod, iPad and iPhone models. Please simply go to your device, click Settings > iCloud, and make sure all items are off.

11What to do if Syncios is not available in my language?

To better serve the customers all over the world, we are planning to localize Syncios into more minor languages. If you are native and love the iOS device manager, you can help us translate Syncios to your mother tongue or any other target language that you are specialized in. Learn more >

12What to do if Syncios crashes while clicking Ebook tag?

Please kindly fllow the fllowing steps:

  1. 1. Remove (backup and delete) the Ebooks (all of them) from the device via iTunes.
  2. 2. Reconnect with Syncios and will be able to check the Ebooks (there were none).
  3. 3. Reload the device with Ebooks via iTunes once more.
  4. 4. Reconnect via Syncios and now you are able to view and manage Ebooks as needed.

13What to do if Syncios fails to display Bookmarks?

Please kindly fllow the fllowing steps:

 close safari bookmarks on icloud

  1. 1. Go to your iDevice, click Setting.
  2. 2. Select iCloud.
  3. 3. Close Safari option .
  4. Tips: After completed managing bookmarks on Syncios, you can re-open Safari on iCloud if you want.

14What to do if Syncios fails to display Notes?

Please kindly fllow the fllowing steps:

 Close notes on iCloud

  1. 1. Go to your iDevice, click Setting.
  2. 2. Select iCloud.
  3. 3. Close Notes option .
  4. Tips: After completed managing notes on Syncios, you can re-open Notes on iCloud if you want.

15What to do if Syncios fails to export Video(s)/Photo(s) to PC or just exported thumbnails?

iCloud can backup videos and pictures (on camera roll) on your iPhone/iPad/iPod Touch automatically. Also, some backed up video(s) and photo(s) would be deleted on your iDevice automatically as default in order to free up space, however, those deleted video(s) or photo(s) would still be showed on your device and could not be exported directly by Syncios. Thus, sometimes you will find the photos you exported to computer via Syncios are just thumbnails.
To solve this problem, Please kindly fllow the fllowing steps:

  1. 1. Go to your iDevice, click Setting > Photos & Camera.
  2. 2. Trick Download and Keep Originals.
  3. 3. Close iCloud Photo Library option .

 Close  iCloud photo library

Note: If you are in Optimize iPhone Storage circumstance, once close iCloud Photo Library option, a pop-out dialog would note that Those items (synced from iCloud) will be deleted from iCloud Photo Library on your device. Simply Click "Delete" and you will only see original items on your device, which are all transferable by Syncios.

 delete items synced from icloud

Tips: After completed managing files on Syncios, you can re-open iCloud if you want.


16What to do if Syncios fails to delete photo(s)?

iCloud Photo Library is designed to keep all of a user's photos synced on all of their devices at all times. Thus, photo(s) would be downloaded from your iCloud automatically after being deleted on iPhone/iPad/iPod Touch , which makes you think Syncios fails to delete photo(s) on your iDevice.

Given this situiation, please navigate to your device, click on Setting > iCloud > Photos , then turn off iCloud Photo Library for a while.

 Close  iCloud photo library

17How to speed up Syncios while transferring picture(s)?

Found that Syncios takes long time to transfer pictures, wanna to speed it up?

For some resaons (effected by iTunes as well), Syncios might takes long time to sync photos (even one picture), if you got a lot of photos on your iPhone, iPad or iPod Touch. However, we sincerely suggested that backup your old pictures to PC via Syncios, then delete them on your device, by which you can not only free up your phone spaces, but also speed up Syncios's transferring process.


18What to do if Syncios failed to load Media database?

If you connect a brand new iOS device to Syncios, it might failed to load the media database at the first time. Here is what to do:

Step 1. Connect your iOS device to PC/Mac and launch iTunes. Click Get Started

sync iphone to itunes

Step 2. Select "Set up as new iPhone" or "Restore from this backup". Then tag on Continue

setup iphone

That's it! Now launch Syncios program, which should enable you to manage media database freely, transfer or backup music/video as you like.