1.What to do if the device fails to connect with Syncios Data Transfer

The following reasons may lead to this case:

  • The latest version of the product is not installed.
  • The model of the device is not supported.
  • There’s something wrong with the USB cable or USB port.
  • Android device driver is not properly installed. Please download from here.
  • Did not authorize this PC on your phone screen.

To resolve it, you can follow the steps below:

  • Download the latest version of the product for reinstallation here.
  • Make sure the device is supported by the product. For a list of the supported devices, you can visit this page.
  • Reinsert your USB cable or use another USB cable to connect the device again.
  • Authorize this PC on your phone screen.
  • authorize on device

If the above doesn't help you, contact us with the device information, including the model and system of your phone.


2.What to do if the phone is not detected.

If the device is already connected with USB, but nothing shows up here please try the following tips and see if it resolves the issue:

  1. Try with another USB cable or USB port.
  2. Try selecting another USB connection mode in your phone (e.g.Charge Only/MTP Mode/Mass Storage).
  3. change USB connection mode

In case this doesn't fix the issue, contact us with the device information, including the model and system of your phone.


3.What to do when the Contacts fail to copy from the old phone to the new one?

The case may appear when the device is asleep or the USB cable is damaged. To resolve it, you can follow the steps below:

  • Reconnect the USB cable to try again in case it is disconnected for some reason during transferring.
  • Close iTunes or other similar programs as it may cause some compatible issues.
  • Make sure your device is awake. If you are using Android phone as the source device, it will become asleep if you leave it alone for a long time. You can click Settings>Developer options to check Stay awake.

let android device stay awake

If it still doesn't work, contact us with the log file. You can click the Send Feedback button on the top right corner to send us the log file.


4.How to change USB connection mode (MTP/PTP)?

Simply tap and drag down the Status bar, tap Connected as a media device or Connected as a camera. In the USB computer connection setting, switch the followings USB connection mode. Media device (MTP), Camera (PTP).

change USB connection mode


5.How to fix the error for android devices "No enough Space".

An android device always has about 1 or 2G RAM to run app , and 8 or 16G ROM to store data. When transferring or restoring data which is more than 1 or 2G to an android device, it may not have enough space to save the data. You can follow the steps below to fix it.

  • Choose the source data or the backup file which is not bigger than 1G to transfer.
  • Save the transferred data in the ROM or SD card.
  • Transfer the left data till all the data has been transferred.

6.How to download Android Drivers?

Visit Here >>

7.How to find videos after transferring to iPhone.

To find the transfered videos, you can go to Videos>Movies folder of the device to find them. Previously the videos may have been in the Photos folder.

8.What to do if I get "Syncios Data Transfer can’t be opened because it is from an unidentified developer" error.

When installing Syncios Data Transfer on Mac Mountain Lion & Mavericks, you may get the aforementioned error dialog saying that "Syncios Data Recovery can’t be opened because it is from an unidentified developer", just as it shows below:

Syncios can't be opened

Solution
This is because Mac OS includes new features to improve security for users. One of the new default options prevents users from being able to install or launch applications that are not downloaded from the Mac App Store, or that have not been digitally signed by the developers.

To install Syncios Data Transfer on Mac Mountain Lion & Mavericks, you should follow the steps below:

  1. 1. Go to System Preferences > Security & Privacy.
  2. 2. Click the lock icon in the lower-left corner and enter your administrator username and password to make change.
  3. 3. Under "Allow applications downloaded from", select "Anywhere"

Allow applications downloaded from anywhere

Click the lock to prevent further changes. After that, you can launch and run Syncios Data Transfer on your Mac OS normally.

Note
You can change the security setting back to “Mac App Store and identified developers” or “Mac App Store” as desired, for improved security.

9.Will my phone reset if I check the "Clear data before copying" option?

It only clears the selected data on the destination phone. For example, if you select Contacts to copy and then select the Clear data before copy option, Contacts on the destination phone will be cleared before copy.

Note:The option will not clear the contents of the source phone.