One management tool for all smartphones to transfer files between PC & iOS/Android devices.
The following reasons may lead to this case:
To resolve it, you can follow the steps below:
If the above doesn't help you, contact us with the device information, including the model and system of your phone.
If the device is already connected with USB, but nothing shows up here please try the following tips and see if it resolves the issue:
In case this doesn't fix the issue, contact us with the device information, including the model and system of your phone.
The case may appear when the device is asleep or the USB cable is damaged. To resolve it, you can follow the steps below:
If it still doesn't work, contact us with the log file. You can click the Send Feedback button on the top right corner to send us the log file.
Simply tap and drag down the Status bar, tap Connected as a media device or Connected as a camera. In the USB computer connection setting, switch the followings USB connection mode. Media device (MTP), Camera (PTP).
An android device always has about 1 or 2G RAM to run app , and 8 or 16G ROM to store data. When transferring or restoring data which is more than 1 or 2G to an android device, it may not have enough space to save the data. You can follow the steps below to fix it.
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To find the transfered videos, you can go to Videos>Movies folder of the device to find them. Previously the videos may have been in the Photos folder.
When installing Syncios Data Transfer on Mac Mountain Lion & Mavericks, you may get the aforementioned error dialog saying that "Syncios Data Recovery can’t be opened because it is from an unidentified developer", just as it shows below:
This is because Mac OS includes new features to improve security for users. One of the new default options prevents users from being able to install or launch applications that are not downloaded from the Mac App Store, or that have not been digitally signed by the developers.
To install Syncios Data Transfer on Mac Mountain Lion & Mavericks, you should follow the steps below:
Click the lock to prevent further changes. After that, you can launch and run Syncios Data Transfer on your Mac OS normally.
You can change the security setting back to “Mac App Store and identified developers” or “Mac App Store” as desired, for improved security.
It only clears the selected data on the destination phone. For example, if you select Contacts to copy and then select the Clear data before copy option, Contacts on the destination phone will be cleared before copy.
Note:The option will not clear the contents of the source phone.