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iconSyncios iOS Data Eraser FAQs

+What to do if the device fails to connect with Syncios iOS Eraser?

1. Make sure your iOS is supported. Syncios can support iOS 7.0 and later.

2. Reconnect your device or use another workable USB cable (the originally USB cable is the best if available to use); then close and restart Syncios.

3. Ensure that the latest version of iTunes is installed successfully and it can detect the device. If not, you can go to the link www.apple.com/itunes/ to download and reinstall it.

4. Make sure you have the latest version of Syncios iOS Eraser.

5. If you are connecting the iOS device to the computer for the first time, please remember to tap Trust on the device when it prompts for authorization.

6. Still fails? Please follow detailed tutorial here.

+How to download and activate Syncios iOS Eraser?

Download and Install Syncios iOS Eraser Windows version

Once you have finished downloading Syncios from our site or other places, it's easy to finish installation following the instructions.

Step 1. Locate and launch the downloaded .exe file to start the installation wizard.

Step 2. Click on Customize Install, you are allowed to select installation path and language. Then click on Install button.

Step 3. After a while, Syncios iOS Eraser will be installed successfully. Click on Finish button or Start Now to launch the application.

Syncios setup wizard

How to Register Syncios iOS Eraser Windows version

Step 1.Click menu button on the right corner of the program interface.

Step 2.Choose Register in the drop-down list when a prompt pops up.

Step 3.Copy and paste the Email and Code into the registration popup dialog.

Note: The registration contents are case sensitive. Please do not add blank at the beginning or the end of the word. (000's are number "0"s, not letter "O"s)

Syncios registration

Syncios registration

Or to get more info about the detailed user guide of Syncios iOS Eraser, please refer to our guide here

+What is Large Files?

Syncios defines the videos whose sizes are over 5MB on your iPhone as large files.

+Why the actual amount of space saved by clearing temporary files is less than the estimated data before clearing?

The amount of released space by temporary files clearance is estimated by the used storage on your iPhone when scan your device and the accurate space can only be known after clearance. The estimated figure will be relatively accurate for the first time of using use the program, but after that, it might be not so accurate.

+How can I open my large files' backups?

After deleting large files, go back to the Free Up Space interface of Syncios iOS Eraser Free, and click "Large Files" on list, you can find all your large files.

open large file backups step 1

open large file backups step 2

+What should I do when the software occur abnormity during clearing temporary files and my available storage space reduce after that?.

If the available storage space on your iPhone is large, the software might occur abnormity during the process of clearing. And if the available storage reduce after clearing, you can restart the software and reconnect your iPhone to clear the temporary files one more time.

+Why there is update prompt but I cannot click it and update the program?

Recently, our website and sever were upgrading for a safer environment and some users got false prompt. We are sorry for the system bug and are working on fix it. To update Syncios, please go to our download page to get the latest version.

+Why the cleaning time is so long when using Syncios to clean junk files and temporary files?

The cleaning time Syncios takes depends on the junk/temporary files and the storage on your iPhone. Generally, the more junk/temporary files on your iPhone, the longer time it will take, especially when Syncios cleans your iPhone for the first time.

+How Syncios clearing up temps files for iOS Device?

For iDevices with iOS 8.2 and below version, Syncios can remove temporary files created by both the iOS system itself and the third-party apps.

For iDevices with iOS 8.3 and above, Syncios can also remove temporary files created by iOS system itself. But for third-party apps' temporary files, we couldn't remove them directly, we free up this part of space by clearing up trash debris.

+Why there are still popups showing after I delete Syncios product and how can I stop that?

The popups is from Syncios Helper. And if you want to delete it, you can go to: C:\Program Files(x86)\Syncios to delete the whole Syncios folder and the popups will never show.

+Why Syncios can compress your photos?

Syncios will apply the almost lossless compression technique – JPEG to compress the photos and reclaim more space on your iOS Devices."JPEG" is the so-called Joint Photographic Expert Group – the first international standard of image compression. JPEG image compression algorithm does not merely provide good compression performance, but at the same time, has a better reconstruction quality, thus, it makes the lossless compression available. All in all, "JPEG" typically achieves 10:1 compression with little perceptible loss in image quality, which is widely and popularly used in image processing field.

In conclusion, by virtue of JPEG technique, Syncios can safely compress your photos to release up to 75% of your photos' capacity for your iDevice.

+Will My Original Photos Disappear If Using Syncios?

Absolutely not! By default, this program will automatically create backups for your photos on your computer. Therefore, you can still get the original photos back if needed.

+What to do if I still encounter an error and can't find out any solutions which show above when using Syncios?

If you encounter an error for the first time, please restart the program and try again. If you encounter the error for several times, please submit your problem to our Support Email: [email protected]. Offer us your iOS model, iOS version and your Syncios log file. You can find all the logs file from Menu → Open Log File → Logs and send us all the logs in this folder. Please try to submit your case as much detailed and clear as possible to us.

Syncios will not ignore any question that submitted to us. We will try our best to solve all technical issues or other problems that you encounter when using our products. Sometimes, we may deal with many questions at one time, so please kindly wait for our reply. We promise that the earliest response will be provided to you!

+Why I can't download Syncios iOS Eraser on my iOS devices?

Currently, Syncios iOS Eraser is a desktop based program, which can only be installed & used on your computer instead of iOS devices directly. But it can help you clean unlimited iOS devices, like iPhone/iPad/iPod touch. Thus, please download Syncios iOS Eraser on your compute firstly and then use it to free up & optimize your iPhone/iPad/iPod touch.