Home > How to Fix the Android Device Detection Problem

How to Fix the Android Device Detection Problem

Generally speaking, Syncios detects your Android device automatically when your device is connected to the computer. But if your device is not detected normally, what should you do?

First of all, please make sure your are running our latest Syncios Manager.

Occassion 1: Haven't enabled USB debugging mode on your phone yet

Step 1 Unlock your Android phone and go to Settings.

Step 2 Under Settings, scroll down and open About Phone.

Step 3 Find Build Number and tap Several times until you see a notification that says “Developer mode has been enabled“.

Now you have successfully enabled developer option on your Android smartphone.

enable developer options

Step 4 Go back to Settings, Scroll down and tap on Developer option.

Step 5 Under developer option, tap on USB debugging, select USB Debugging to enable it.

Now you have successfully enabled developer option on your Android smartphone.

Note: If you are in Android 4.1 or earlier version, please go here to learn more.

Can not enable USB Debugging Option (Greyed Out)? See FAQ >>

enable usb debugging

More USB Debugging Tips for:

Debugging Samsung  Galaxy S7/S7 Edge Debugging Samsung  Galaxy S5/S6/S6 Edge Debugging Samsung Galaxy Note 5/4/3 Debugging OPPO F1/F1 Plus LG Debugging G5/G4
Debugging Huawei  Mate 7/8 Huawei Debugging Nexus 6P Debugging Huawei  Ascend P7/8/9 Debugging Huawei Honor Honor 6/7/8 Backup Xiaomi 5/4/3/2 ZenFone
Debugging Droid HTC 10 Debugging Droid HTC One Xiaomi Debugging Mi 5/4/3 Xiaomi Debugging Redmi ZTE Nubia Debugging Z5/Z7/Z9/Z11
Debugging oneplus 2 1/2/X/3 Lenovo Debugging K5/K4/K3 Note Backup Moto G Moto G

Occassion 2: Haven't install Mobile ADB driver yet

If you haven't install phone driver on your computer, please go here to download a certain on for your smartphone.

Occassion 3: Authorization on your device is required

If your device firmware is 4.2 or later, please check your phone screen and authorize this computer. If you do not find authorization prompt on your device, please re-plug the device to have a try.

authorize on device

Occassion 4: Poor USB contact or failed request the USB debugging mode

Please try following methods:

Step 1 Ban USB debugging mode and reopen USB debugging in Setting;

Step 2 Reinsert your USB cable or use another USB cable to connect the device again ;

Step 3 Use another connection mode( MTP, PTP);

Simply tap and drag down the Status bar, tap Connected as a media device or Connected as a camera. In the USB computer connection setting, switch the followings USB connection mode. Media device (MTP), Camera (PTP).

change USB connection mode

Occassion 5: Failed to install Syncios Apk on your phone

For Android device users, in order to successfully transfer or backup data from Android, you must have the Syncios.apk installed on your device. Otherwise, Syncios program would not recognize or detect your device correctly.

Step 1 On your device, navigate to Setting > Security.

Step 2 Scroll down and check Unknown sources to allow installation of apps from Syncios.

Step 3 Connect your device with PC and launch Syncios program, the Syncios.apk will be installed automatically.

Note: If Syncios failed to install the apk file on your device, please click here to download and install it on your device manually.

install syncios apk

More Information:

1. How to fix the "Entry Point Not Found" Error?

2. Device still can't be detected successfully after trying the solutions listed above? Please contact us at support@syncios.com for help.